FAQs

1. What types of hair do you offer?
We offer a variety of premium hair options, including Raw Vietnamese, Raw Indian, Raw Indonesian hair, and Virgin Vietnamese hair. Our raw hair is unprocessed, ensuring durability and versatility, while our virgin hair is carefully sourced and designed for a natural, long-lasting look.

2. How long does the hair last?
With proper care, our Virgin Vietnamese hair lasts 3-4 years, and our Raw hair (Vietnamese, Indian, and Indonesian) can last up to 5-6 years. Both options are designed to maintain their quality, softness, and volume over time.

3. Can I bleach or color the hair?
Yes! Our raw hair and wigs are bleach-friendly and can be safely colored, including bleaching to a stunning #613 blonde or any shade of your choice.

4. How do I care for my hair?
To ensure your hair lasts as long as possible, we recommend using sulfate-free shampoo, conditioning regularly, avoiding excessive heat, and storing your hair properly when not in use.

5. Do you offer returns or exchanges?
Due to the nature of our products, we do not accept returns or exchanges. Please make sure to check your order thoroughly before confirming.

6. How can I contact customer service?
You can contact us via email at EnvraiHair@gmail.com or send us a direct message on Instagram @EnvraiHair. We’re always happy to assist you with any questions or concerns.

7. What is your processing and delivery time?
Our processing time is up to 5 business days to ensure that each order is carefully prepared and shipped. After processing, delivery takes 3-5 business days, depending on your location.

8. Do you offer international shipping?
Yes! We offer international shipping to many countries. Shipping rates and times will vary based on location.

9. Can I cancel or modify my order?
Orders can only be modified or canceled within 24 hours of purchase. After this time, we are unable to make changes to your order.

10. Are your products 100% human hair?
Yes! All of our hair is 100% human, with no synthetic fibers. Our Raw Vietnamese, Indian, and Indonesian hair, as well as our Virgin Vietnamese hair, are carefully sourced to provide the highest quality for our customers.

11. Is your hair ethically sourced?
Yes! All of our hair is ethically sourced. We work directly with trusted suppliers to ensure fair and sustainable practices, promoting the well-being of the communities we work with.